In regard to the user experience, I was impressed. It was seamless, fast, responsive and easy to navigate. 5 stars for that. Bought into the agency experience because I wanted to try the dark spot formula. I have relatively nice and clear skin just some dark spots from pregnancy and sun exposure. I tried the formula and it took my skin from clear to breaking out like a teenager. I have been absolutely mortified as to how poorly my skin responded. After a few weeks I decided to throw in the towel. Just not good for me. Cancellation was simple and without a hassle. Sad that the product didn’t work and created more problems.