Agency is the newest company of Curology to which I was a customer. I tried transferring to Agency as its anti aging program rather than acne focused. First I tried to start with agency, they turned me down after taking my $$ including sales tax in a state that does not have sales tax – and then sent me back to chirology, and offered me two months for free. I excepted. Then they told me I was not eligible. I canceled I tried signing up again they did it again I tried signing up again. They did it again now four times they’ve taken my money, not giving it back and not provided anything except an email saying I am not eligible because I am make Curology customer. I am not. They have no customer service. They have no one answering the phone. They do not refund money they do not answer questions. You should not trust them with your credit card information or your money or your skin. They are offshore, and they are dishonest scammers. Lastly, any “influencer” that is telling you to join there is getting paid to do so. You should not trust them either. I’m reporting this company to the State tax agency and BBB. To be clear: NO REFUND ; NO RESPONSE; NO RESOLUTION; NO PRODUCTS RECEIVED