Good product, but something must have changed with management as Agency has now decided not to honor the price I was quoted in emails when I transferred from Curology to Agency. The company had some price increases around the time I transferred, but I was promised my price would stay at the original amount before the increases. Every rep, and now even a manager dances around this instead of just being honest and admitting they're not going to honor my original quote. I'm in business too and I can say this is truly an unethical way of doing business and it clearly doesn't promote loyalty. This is a shame because now there are quite a few competitors that have joined this arena of online subscription service so customer service is everything! If you don't have a payment/price issue you probably won't experience what I have, but if you do, hopefully this review will help those future customers to know it's difficult to get an issue resolved because you can't speak to someone and it seems that the staff is very young and inexperienced in how they handle issues/complaints. Very frustrating when you're on the other end. If you're not going to offer a customer service experience through phone communications then you should make sure you give employees the training and autonomy to think out of the box and make decisions based on each individual situation versus just giving them a script to type. Buyer beware!