The customer service at this company is greatly lacking. I haven't even been able to properly test the product as they keep dropping the ball. First, on the transition from Curology to Agency, then they lost my photos, then they finally confirmed they got it right, and then the product never arrived. I don't understand why young companies don't get this very important fact: Customer service is #1. And not five days later by emails that aren't tracking the issues properly.
