I just cancelled my Agency subscription. I was dedicated to giving it six months without question. But it just didnt work out for me. The product amounts are skimpy..the bottles don't always pump correctly ..which makes you think they're cheap and haphazardly filled. However.. that isn't why i cancelled. I did it because my website care provided told me she was going to hold my next order until i sent her pictures after i asked her a question about hydroquinion . I was having no problem that she needed to investigate . The question I asked, she never answered. It was a real turnoff to have to take photographs on demand to get my next order. I felt like she was holding me hostage. Bottom line.. I can buy Tretinoion and hydroquinone from any plastic surgeons office and continue this journey. I will have plenty of product and not be "told" what i need to do with a compnay tapping credit card for $200 bucks every two months. They also have added ingredients to the forumulas.. all are inexpensive and easy to buy on amazon from price points of $12 on up. My skin is looking good..so I will continue what i've been doing..but without Agency. I no longer want to use any subscription service for my products.. my money.. and i'm in control.