I don't know what to say about all the negative reviews. I started the trial and then immediately cancelled the service bc they said they were giving me 7 days to try it. I need more time than that to make a decision. No problem. I used the trial products for 3 weeks and decided this is the skincare for me. I seriously saw results in those 3 weeks. The packaging did malfunction on two of the products, but I was able to fix that. I'm impressed with the two prescription products, but equally impressed with the moisturizer. I'm cynical by nature, but am blown away by the results I've seen, so I am resuming my subscription. Customer service has been first rate throughout all of this.