I am coming here to leave an honest review. I am pretty displeased with this company overall. My skin did not respond well to this product. I always felt like I was in a stage of repairing my skin. I struggled to find the routine that worked for me. My skin was almost never NOT irritated and flakey, and when it wasn’t, I have no idea what I did to make it that way and it usually only lasted one or two days. I never was able to work up to every night. Not even five nights a week. At best I could maybe handle every other night or two days on, two days off. I had to move my shipments out just to use the product fully. What I’ve learned is that Agency will contact you when you’re scheduled to ship about “checking in,” but not again once you’ve moved your shipment date. Then they will bill you overnight and mark your order as shipped. It’s difficult to find contact info and they will take days to reply. So you really can’t do a single thing about shipped product that you don’t want and this product is expensive. Now. I will not call this a scam. It isn’t. But I wouldn’t call it ethical. They want you to have their product in hand because they spell out on their less than user friendly site that their product is not returnable. So they bill your card without any reminders of your subscription. I have come to really dislike this tactic. It makes me not want to subscribe to anything anymore. They aren’t the only company that bills your card in the middle of the night so you can’t do anything about it by the time you wake up. This last time I was billed and I complained. This will be the second time I do not hear back from the company when I’ve tried to contact them. They apparently have no concern if you leave and take your business elsewhere. As another reviewer mentioned, you can buy tretinoin somewhere else without the fancy yellow pump for significantly cheaper and without the stress of worrying if you’ll be charged a lot of money overnight with no way to correct it come morning. All in all, there are quite a few companies operating this way. The messed up thing is we keep giving them our money. I will not participate in subscriptions or at least be much more careful about noting when I schedule shipments because they will not communicate when they are shipping consistently. It’s really crappy that companies do business this way.