Placed order early March. Was “in process” for 3 weeks and they would not cancel order because of that status. Said they would include shipping label for free return. Did not include shipping label. Already paid original shipping of $16.99 for an order I cancelled! Still trying to reach customer service. Mysteriously got disconnected 2x while they were looking into issue and I am again on hold now for 45 min. Will never use this company or any associated companies such as Catherine’s, roamans etc. What a rip off company. A person should be able to cancel an order BEFORE it is shipped!