Received 2 bras that were suppose to be final sale. Problem is I have always ordered bras from them with no problem in regards to the fit. These 2 bras I got I could not even get on. They were from Catherines and evidentally run very small. I spoke with a manager who advised to go ahead and return them & she would make sure I was refunded for these bras. They say they record these calls so there should be a recording of this call and the manager I spoke to. When I checked they received these 2 bras back and no refund was given. I called & another manager got on the call and refused to give me credit since these were a final sale. I told her there is a recording of this call and she would need to address that call & that I expect a refund from my women within credit card. No credit was given. I sent an email in regards to this & hope that this will be taken into consideration because I am deducting the 19.95 I was charged for these 2 bras and I REFUSE TO PAY FOR THEM. I will pay the balance and that is it with this company. I have purchased from them for years and love their clothes but after this I am totally repulsed at what they have done. If they don't credit me they won't get another dime from me.