Terrible customer service. I have been ordering from WW for some time with no issues, but in March, I placed and order but didn't receive it. As instructed, I filled out one of their refund affadavit forms saying I didn't receive it, but it was denied because they said there was an address discrepancy. What? So after speaking to yet another CS rep, I sent another affadavit. Today I got a message that it also was rejected because the shipper said they delivered my order to me. That's the whole purpose of the affadavit, to make a claim for items not received. When things work, they work, but buckle up if something ever goes wrong.