I have been waiting for a refund for over a month. I purposely phoned customer service to do an exchange so my price wouldn't change and I wouldn't be charged an additional processing fee. This call took over 20 minutes. I was charged the full price instead of my original order price and was informed I still needed to pay $10.99 for reprocessing. I phoned customer service and said they couldn't do anything until they received the items back. Those were sent back over 2 weeks ago and verified by happy returns. Still no refund and 5 emails later they said they would refund the original price minus the fee and not the overcharge. Crazy