I received what I ordered on a timely fashion. The quality was as expected. But I used a coupon that said buy $100. Get $50 off. I ordered on the phone. The lady I spoke to was polite and took down the $50 off code. My total with shipping and handling was $76. I just called and they said the $50 code wasn't put in with the order. Case closed! My balance is $153. I asked the rep to take my name off mailing list. I told her I would pay it but I'm not buying from them again. I wasn't mean or nasty fyi. I had bought something last June with a $20 off code. I ordered it on the website. I didn't pursue it thinking maybe I made a mistake.