Posting on behalf of my wife. She has ordered regularly from WW and I have bought Christmas gifts for her from there as well. If I could give them a negative 10, I would. She ordered some clearance items after Christmas, they showed them delivered but the address on the map showed it was 7 blocks away. They refilled the order and shipped and again they show it delivered and it is nowhere to be found. This time they cannot produce anything that shows where it was delivered. Their response? They offered a 90 percent refund. No clothing and they keep 10 percent? Seriously? Absolutely horrible.