Uncompassionate Return Policy and Poor Customer Support My family had a heartbreaking experience with this company that I feel others should be aware of. A close relative of mine ordered over $500 worth of products in hopes of using them for water-based physical therapy. Sadly, she became ill shortly after ordering and passed away before she was even able to open the boxes. When we finally had time to sort through her affairs and contact the company, we were told we had missed their 60-day return window — and that nothing could be done. I explained the situation and asked to speak with a supervisor. I left my number and waited two weeks for a call back. When I was finally contacted, the supervisor simply gave me another number to call, which led to more runaround. I was connected with a sales representative instead of someone who could actually help, and once again told that no one would authorize a return or refund. Even after explaining the exceptional and devastating circumstances, we received no empathy, no flexibility, and no resolution. This is a large company, and nearly every call seems to be routed overseas, where representatives read from scripts and are unable to make real decisions or escalate issues meaningfully. It’s deeply disappointing that such a large and well-resourced company cannot show basic compassion. I’m sharing our story to warn others: this company sticks rigidly to its policies, no matter the situation, and its customer service is slow, unresponsive, and ultimately unhelpful.