The wheels and axles i ordered were fine. No issues ordering. However, I paid ~$25 extra for the faster shipping, but the items came 2 days later than promised and needed. I reached out via email with exact details of my issue. The next day i received a call and message...I wasn't able to pick up....the lady was checking in on an apparent 'issue'. I returned the call and fought with the automated system because I couldn't understand the extention number that the lady had left on my voicemail. I finally got through and had to leave a message. Still haven't heard back and sick of it. 5 stars for the product and ordering process. 3 stars for the return call in an effort to (assumingly) rectify the situation as there have been shipping issues with some companies lately, particularly FedEx; not 4 or 5 stars as the "issue?" was clearly explained in my email and the current shipping delays should have been known; there should have been no confusion. 0 stars for not knowing about any shipping delays from the get go and promising a date that couldn't be met. Negative stars for failing to get back with me and refund the money I paid for nothing. I've recieved multiple emails regarding buying more product and reviewing what I bought; but no comment on the overpaid shipping cost. Buyer beware of shipping!!! ...happy to edit this review if thing are explained and corrected.