I changed my mind shortly after placing my order. I placed the order 6pm Saturday 3rd Jan, emailed to cancel Sunday morning. They do not cancel any orders as they are custom made. I have no problem with this policy, IF the work has started. I called to discuss this, after waiting 24 hours for a response and an hour on hold I was told my order was actually in production and would be shipped soon. This was almost certainly incorrect, my order did not ship until 13th Jan and it is 8 small pieces. Unless of course they just cut one piece per day... Wood arrives and the quality is poor. The corners are smashed in as not packed properly and the pieces have not been cut square. The blade on the saw used was not square to the table. I would normally contact the supplier to discuss, rather than just leaving bad reviews, but honestly, I'm busy, I don't have an hour to waste to be told some nonsense policy.