Ordered Coated Chipboard, which was literally 5 times as expensive as Wickes, although I would have to have cut myself. I ordered as I assumed a professional company would be able to cut these successfully. The edges, ends and even faces etc were chipped rendering the boards totally unusable. Contacted them via email, they accepted there was a fault with the item, however are refusing a refund. I have already refabricated myself (with no chips incidentally). They ignore Statutory rights (Consumer Rights Act 2015) and say their terms and conditions override these - they don't in any section of the UK law! If a product is delivered faulty the customer is always entitled to a refund if they request (not replacement). They keep quoting they have 30 days to deliver, however they have already delivered so what's that about? Anyway regardless the 30 day period applies to a Customer rejecting the product and not the retailer to rectify it so its irrelevant. They have failed in their contractual duties. Ashley (assuming that is a real name) completely ignores what is actually said on the email. The customer service do not know/care about distance selling regulations. Essentially these guys are cowboys. I did order by credit card so I will be able to get my money back, and PayPal will be informed. Trading Standards have been informed as this company just point blank refuse to adhere to the Laws of the UK. Also asked for a Subject Access Request, under GDPR, I doubt they will understand this request either given their total and utter ignorance of other laws. They have no cookie policy on their website, and they by the looks of it have no appointed Data Protection Officer (required by law), according to their Privacy Policy. They have now started ignoring emails, or just copying and pasting previous responses. I will be seeking out expenses regarding claiming a refund (which by the way the Consumer Rights Act 2015 entitles you to do). I also noticed today that they do not publish bad reviews on their website (again certainly unethical, perhaps illegal depending on the circumstances) FYI, all this total shambolic incomprehensible ignorance over less than £30! Utterly pointless given what could come their way after these complaints.