I am writing to express my significant disappointment with the service I've received regarding a recent order. On July 31st, I placed an order for a simple 100 x 40 white board with black banding. I did not select express shipping, as I was content with a delivery timeframe of a few weeks. After a few weeks had passed without an update, I reached out to your customer support team. I received a prompt email from Hayley, who assured me she would escalate the order with the team. However, a week later, when I followed up via email, I received no response. After waiting a couple more days with no communication, I opened a new support ticket. The reply to the second ticket arrived within 24 hours, but it was a copy-and-paste of the original message I had received. I replied to this email yesterday, but as of today, I have yet to receive any further communication or an update on my order's status. I have made multiple good-faith efforts to resolve this issue directly with your company. If I do not receive an immediate response and a clear update on my order, I will be forced to file a dispute with my card provider for failure to supply goods as per the purchase agreement.