If I could give this company 0 stars, I would. I wish I had looked for reviews of WoodSheets.com online before placing an order with them. Almost everything I've since read in other reviews happened to me as well. They never pick up the phone and I'm pretty sure they just copy-paste their rare and unhelpful email responses. So here's what happened to me — please learn from this and avoid WoodSheets.com unless you want to be scammed and/or lose a lot of time: I placed an order for four cut sheets of ply from Woodsheets on 9 April 2020 and was told to expect them within 3-7 working days. After about 10 days, I sent a polite email asking about the delivery, and received the first of only two responses: the delivery should take 3-7 working days, but really I should wait another 4 days. They added that I'm not allowed a refund because their line of work, custom-cut wood, is exempt from such laws. I continued to call and email them about every 5 days to ask for an update and didn't receive a reply until day 29, when they said that deliveries can sometimes take up to 30 days and inferred that I should relax. After a total of 37 days, I finally gave them a google and found myriad reviews online by people who had had the same experience as I, or worse. I immediately requested a refund from PayPal, citing everything that had happened and providing a print-out of our "correspondence", and today on 30 May 2020, PayPal notified me that I'd be refunded in full. WoodSheets has yet to get in touch. Woodsheets.com appears to be a scam. There must be so many people who don't persist, eventually give up and never escalate the matter to PayPal, and perhaps that's what they count on. I fully appreciate that the Covid-19 situation may cause delays, but that does not explain or excuse their conduct. For your own sake, avoid them.