Ordered in April. Wasn’t delivered until June despite on 3-7 day delivery. Called 10+ time’s to chase and each time spent 30 minutes plus on hold. Was repeatedly told they would call me back and never did once. The final time I called they actively recognised my number and would pick up the phone and hang up immediately 5 times, each time took 20 minutes to get through... I knew this as when I rang for the 6th time from a different number they answered immediately. Only had wood delivered when finally was so exasperated that I emailed their CEO. Magically it arrived the next day.