I ordered the V pillow. After the “fluffing” process the company recommended, the pillow was still feeling flat and empty. I ordered two more bags of wool and felt the $20 delivery fee rather unfair! I’ve also ordered the v shaped pillow case with an expensive price tag of over $50. In my opinion, the pillow should come with the case or there should be a bundle price. The pillow arrived without the case, the case is on back order. I’m currently using it without a pillowcase on it, which bothers me! BUT unfortunately, I purchased this because I need the support after a pretty bad fall.