The Wool Room has been excellent. The product was what we wanted and was swiftly dispatched. The delivery courier used was very poor - delivered to the wrong address where it was rejected. (It cannot have been far from us as the post code was correct.) The response of the Wool Room staff was very good. They phoned immediately they knew it had been rejected; they got the courier company to agree to redeliver at the end of the round - sadly the courier company again fell down and took the item straight back to the depot. More phone calls... and the Wool Room arranged that it would be delivered that day from the courier depot. Bottom line: the Wool Room - excellent. The courier in use that day - ...