I was amazed at the speed with which my pillow arrived - the next day. I love the way that you can unzip the pillow and get the wool out. I have not yet managed to achieve the right amount of padding for me. I am, however, disappointed that they don't sell the pillow ticks separately because I would like to split the wool between two so as to get two thin pillows (impossible to buy). I have raised this with The Wool Room. Using the excess to refresh the pillow as they suggested merely means I have to find somewhere to store this stuff; I am trying to downsize as it is.