The wool mattress topper arrived quickly and securely packed. I ordered it to make my new firm mattress more comfortable. On it's own, the wool mattress topper would struggle to do that. However, combined with a memory foam topper (underneath the wool room topper), it works very well. I don't like the fact that emails from The Wool Room fail to meet security requirements of my Norton virus software and are parked in my junk until I clear them. Why is the Wool Room a risk? Perhaps it needs to do something here. It's the only time a company's emails are continually binned for security risk reasons.