Placed order on 6/30/23. Delivery scheduled for 7/7/23. UPS had the wrong address (due to ApplePay thinking my house number is on the other side of the street). Contacted Woolroom as soon as I saw the error and asked them to redeliver to correct address. They refused and instead told me that a 50% restocking fee would apply whether I wanted redelivery or wanted to cancel the order. Seems odd that the company would prefer to ruin their reputation rather than try and help a customer correct an address error.
2 years ago
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