The stories here about the restocking fees, and how Woolroom uses them to get money out of customers who never receive an item, are unfortunately true. I imagine they've paid for most of these 5-star reviews, because their policies are predatory and their customer care leaves much to be desired. They're a very English company in that they do not care about you or getting you the product. They did not try to resolve my issue—I had to go hunting around and calling UPS for hours to figure anything out and then I relayed that information back to them, when someone in customer care reluctantly agreed to follow up on my lead. It's both cruelty and incompetence. There are many other organic/wool bedding companies you can purchase from. I'd recommend ones that are actually based in the US, as there are better consumer protections here.