The service was extremely proficient and first class in my experience. Though regarding the product I purchased all seasons wool duvet, I have been little disappointed so far, as for me it has not lived up to the write up. As I am not sleeping better and am actually cold often, which I did not expect under a wool duvet, I have both duvets popped together. I do feel the cold a lot and the duvet is a lot heaver than duck down and not as cosy. I am going to get in touch with the wool room in hope they can suggest something that will help, as don't want to give up yet!!