DELIVERY. Your courier service: -Monday morning 14th November, I had an email from you to say the parcel was on its way. - I had an email from the Courier to let me know the parcel would be delivered on Monday 14th November between 2 and 4 - Contrarily I had a different email and text from the Courier Service to say they hadn't actually received the parcel from you consequently instead the parcel would be delivered the next day, or at my convenience. I emailed the courier to arrange delivery on Wednesday 15th November. I carried on with my life and business. I had calls to make, leaving the house on Monday 15th in the morning - worked all day got home that night at 21:30. The parcel HAD been delivered that day, sometime. It had been left at the front door. It poured with rain all day. The box was wet and cold. The duvet was not in protective plastic. And although not damp was very cold having been left outside for I don't know how long. Not impressed