I purchased a firm 9000 deluxe mattress which we did not like. We found it far too firm and uncomfortable. I contacted the Wool Room after 4 days to let them know that it was far too firm and was told it was not a problem and that a replacement one in medium would be delivered to us. We conform to the guarantee criteria of purchasing a new enhancer at the same time. The delivery was arranged for 11th November, the delivery company emailed on 10th November to inform us that the mattress had not arrived with them in time for delivery and they would re arrange delivery with us. I have not heard from the delivery company. I have contacted the Ipswich Wool Room on three occasions and do not hear back from them. I am disappointed in the service which I have been given and am concerned about the amount of time that has now passed and whether or not my guarantee will be honoured. I cannot at this stage recommend the Wool Room.