I ordered two items online and chose click and collect, believing that it would be faster than home delivery. However there was a stock issue with one of the items and I received no communication to make me aware of this stock issue. Two weeks later I went to my nearest The Wool Room shop to ask the manager who checked the order status and it was 'pending'. Only after main office was prompted, under my instruction to this manager, did they offer to cancel the out of stock item and deliver the other item to my home address 18 days after order. The manager of the shop was profusely apologetic, however staff at the office were indifferent and I received no apology from them. Good product, poor service!