I made my purchase on the internet. Everything about my order was treated quickly and efficiently. It was despatched promptly and an anticipated time and date was provided; it was particularly helpful to be able to track the driver's progress. I am over 87 years old and suffer from breathing problems , due to years of smoking. I have searched for a comfortable pillow for ages, and my daughter suggested I try one of yours and I am absolutely delighted with it. I have had the best night's sleep I have had for years, and my doctor says that because wool does not attract dust mites, this can only be good for me. I wish I'd bought one months ago. Thank you.