Be warned - don't try to change anything in their automated system - they don't have the flexibility to handle it. I ordered a mattress protector and all I asked was for the delivery to be delayed until I got back from holiday, I did check this was possible before I ordered! I informed them in advance by email, as advised. No problem they said - then I entered the automated world of The Woolroom... Various emails exchanged, including with Chris the MD - lots of assurances that the order would be on hold until I got back and they would send it out then - but what happened was very different. The order was in the system and was still sent - I wasn't there, it got sent back by the courier, they said they sent a refund - I haven't received it yet. They tell me to order again, 'apologies it slipped through the system'.... but why would I when I already paid for items I haven't received? - get the picture Such a shame - I liked the concept but seems like automation rules here... #ThisIsWhatHappyFeelsLike - I don't think so...