We were most impressed with the staffs' in-depth product knowledge when we made our initial purchase. So much so, that we bought a mid-season duvet, some pillows, a wool mattress topper and promised to treat ourselves one day to a proper superking size wool mattress. Compared to our previous bedding, the level of warmth and comfort is just outstanding and we no longer play duvet wars. A couple of years have now passed and since then we have bought another quilt for the guest bedroom and guess what? We've just ordered our first ever wool mattress! Can't wait to try it out and review it!!