I can’t for the life of me remember if I have already written review but hey here’s another. I bought the deluxe duvet. It did take a little getting used to but I am very sleep sensitive. I think I’m the original princess in the princess and the pea. I can’t tell you how much I love this duvet. It’s comfy, not too hot (and I’m also a hot sleeper) and not too cold. It gets cold here in the north east and I have been toasty even on the coldest nights. I can’t praise it enough, you must get one. I know this review is supposed to be about service. Ok , good service...they made this duvet! Fast no problem delivery.