Delivery was fast and good, except that the courier company delivered the pillow to the wrong address. We are house X on our street and this could be seen in woolroom's delivery note. However, the courier they chose to use delivered the pillow to flat X over the street: the mistake was clearly in the courier's label sticker, not woolroom's delivery note; but woolroom need to have a word with their courier. Pillow arrived with good packaging: minimal but secure. Sadly this included a calico bag which might look wonderfully right-on, but is actually 300x higher-impact than plastic. Hopefully they will change this practice soon for something that is actually more sustainable. However, when I tried to return the pillow it hasn't gone very well. I followed the process and sent the pillow back ten days ago, but have had no confirmation as to whether it has been received or I've been refunded. I emailed woolroom yesterday but haven't received a reply.