Grace Dong
if there is an option of nagtive stars i would submit not one but many. Wollies use dirty tricks ripping customer off using discounted price tag to lure customer buying but jacking up the price at the checkout without warning. I placed an order that contained a couple of items offered at half retail price. At the checkout, those discounted items were charged 40%-50% more than the discounted price offered on their website. It was too late when i noticed price discrepancy as the credit card transaction was completed. So i called customer service the next day hoping they woudl refund the portion that was overcharged. Instead they changed price on my login and claim the increased charge was due to stock shortage. i still dont see the connection between over-charging customer and level of stock. you either don't have stock to sell or you're consistent with the pricing. The fact is i could still buy the same item at the discount price if i don't use my login. My advice to those use Wollies online for their groceries, to either consider shift to Coles or double triple check your order price before hitting 'confirm order' button. I am sure i'm not the first victim and i won't the last one. i'm disgusted by this kind of unethical approach to rip people off.
6 months ago
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woolworths online has a 1.7 average rating from 149 reviews

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