“Was in Forster NSW today and staff member dropped beans on the floor. Thought about it and picked them up and put them on the shelf. Filthy. How common is this???.”
“I am writing to formally raise a concern regarding a recent experience at your Riverton store on 26 July 2025 at approximately 4:46 PM.
Before finalising our purchase at the counter (totaling $320), we clearly asked the staff member to ensure the 10% rewards discount was applied. She confirmed twice — both before and during payment — that the discount had already been deducted.
However, after reviewing the receipt in our car post-purchase, we discovered the 10% discount was never applied. We returned to the store to raise this issue, only to be told by the customer service manager on duty that nothing could be done — unless we brought back all $320 worth of groceries, so she could refund and re-scan everything. Frankly, this suggestion is not practical and reflects poor customer service.
To make matters worse, when we spoke to customer service staff at another branch, we were told that they would have handled this issue differently and attempted to resolve it without inconveniencing the customer.
We are extremely disappointed by the way Riverton store staff handled this situation. We expect better service and accountability from a reputable grocery chain.
What we would like:
A refund of the 10% discount ($32) applied to our original purchase — either via refund, store credit, or rewards points.
Assurance that staff are better trained to follow through on customer requests and properly apply store promotions.
We are loyal customers and hope this matter can be resolved swiftly and professionally. Thank you for your attention.”
“Lately when I've received delivery the driver just leaves it outside without letting me know it's arrived. They might as well work for menulog.
The over use of bags is terrible. One or two items to a bag, even though they are light weight and dry items.”
“Very annoyed that Woolworths home brand frozen chips now contain gluten. Quite an incompetent decision by someone. Will buy zero from Woolworths from this date so down not much but approx. 5200 per year. Hopefully more people will do the same.”
“I started doing online shopping last month after an operation left me unable to drive for six weeks. I am so happy with it l have decided to keep it going. The ease of it and the friendliness of all the drivers is reason to take advantage of this wonderful service. Now instead of having six transfers getting my shopping home, l have only one. So far so good, the products arriving as ordered. Thank you.”
“No bad experience!
However
When blueberries are so, so expensive, why not cop a small loss rather than having to toss them out. Help the farmers out!
Nobody was buying the expensive blueberries today and on closer inspection they didn't look too fresh.”
“Found blue plastic in Woolworths chicken.
They offered $30 voucher the chicken cost $18.which I havd to throw away.
So I complained that $12 is not adequate remedy. I was on hold for hours. Sent emails and finally spoke to a person called Lara after 2 weeks, who was supposed to have a senior role but she was useless, very meek and not across the detail.
She offered a further $50 but never sent it. Worst customer experience I’ve ever received. I hung up in disgust.
I will be shopping at Cole’s and Aldi from now on. Their loss which will never be far greater than $50
Don’t buy their chicken too risky. Poor qualify standards .”
“I have noticed a number of disgraceful behaviours with online shopping. I order my usual cat food , usually $50 worth plus my other items. I pay and go to collect. I get there and cat food no longer available, great con!!! I have bought other items while I was ordering but no longer.
I go straight into the store and shock horror, there it is!!!
OR, when I ordered it says it's available but when I go, it's no longer available. Well guess what, I will go back to shopping at IGA and will stop feeding your profits. Will look elsewhere for cat food oh and will keep reporting to online socials and ACCC”
“I love shopping at woollies for the last 34 years. But things are going downhill with prices taking most of the time. For coincidence my husband and i went shopping at woollies Northlands on the 10/5/25 we saw a lot’s different protect on sale and we were so excited and happy to get more stuff because the price has been dropped down. But when we got to the checkout we realised all these items were marked half price we actually paid them full price! I was really annoyed when we got home.!
My husband suggested that we take some of the items back to Woolworth but i was too tired from work to do so.
So please Mr Woolworths do the right thing at check out then you put things on sale because the cost of living is crises not a joke. This one dollar or dollars do add up for customers if you don’t have enough money to spend.
Very disappointed customer.”
“Receive 2 inferior substitute products. Fruit was in very poor condition. Substituted Grapes were seeping from the bottom of the plastic bag. Five of the apples were bruised a one actiallt split. All the Bananas had black stress marks. Never again!”
“while visiting the Lara Victoria store I was over whelmed by a really bad Body odour smell .
I was in an isle with a few workers stacking shelves but when approached by the man to ask if he could help me I discovered who was giving off bad body odour. For a food store this is unacceptable he clearly was not wearing deodorant . It is common sense to wear deodorant and be mindful of where you're working around customers all day .”
“I saw a product in the Woolworths catalogue and went to the store especially to buy it. When I got there I was told they do not stock that particular product. The store was Mawson Lakes in SA which is a large store. Back to shopping at Coles for me”
“Your online helper (Jessica) was so helpful and sorted my account creation in short time and was a real pleasure to deal with, thank you Jessica and thank you Woolworth's for employing such nice people.”
“If I could write zero stars I would they refuse to pay their workers and are charging everyone else exorbitant prices and making record profits while they are screwing the farmers the workers and the customers”
“Woolworths Pub lane Greenbank has NO Australia Day stocked items. They are a grocery store, but are trying to force their ideologies onto the consumer. They won't stock Australia Day items yet they flog Halloween.
Woolworths DOES NOT REPRESENT AUSTRALIANS. I won't be giving a cent to Woolworths or any of its many other businesses from insurance to bottle shops.”
“The staff in bakery department of Woolworths Westfield Doncaster does not wear gloves when handling the baked products all the time.
Very unhygienic and food safety issues.”
“I bought items online. It was supposed to be delivered on 22 november 2024. I cannot understand how my packaged to an address in cape town and i live in durban. For the inconvenience management said they will issue me a voucher of R200.00. I am still waiting. The inconvenience and unneccessary expenses incurred is way beyond R200.00. Never again will i buy from woolies online.
PATHETIC SERVICE FROM WAREHOUSE TO MANAGEMENT.”
“Amanda bardwell apologises for empty shelves
Blaming workers strike for better wages and conditions
Actually it's your fault and board members. You bludgers can fix this.
Over paid wankers”
