“I bought items online. It was supposed to be delivered on 22 november 2024. I cannot understand how my packaged to an address in cape town and i live in durban. For the inconvenience management said they will issue me a voucher of R200.00. I am still waiting. The inconvenience and unneccessary expenses incurred is way beyond R200.00. Never again will i buy from woolies online.
PATHETIC SERVICE FROM WAREHOUSE TO MANAGEMENT.”
“Amanda bardwell apologises for empty shelves
Blaming workers strike for better wages and conditions
Actually it's your fault and board members. You bludgers can fix this.
Over paid wankers”
“They are so dishonest and arrogant that they should go out of business. On 26 November 2024, I went to a Woolworth in Baulkham Hills NSW, I saw a price tag $3.50with a big red “price dropped”sign for a Duck toilet cleaner and ready to purchase it. However, at the checkout it turned out to be $6.80. I know there’s a policy for incorrectly scanning and asked the staff about it. Nobody in the store awares of the policy and even refused to sell me for $3.50. I wasted more than half an hour on this issue and eventually got nothing! Afterall, it’s their mistake either to have a screw up system or their employees are stupid and rude. But they don’t want to take any responsibility for it. The last person I spoke to in store is Amy Johnstone, is the rudest, who climbed herself was in charge.
The story doesn’t end there. On 27 November, I called 0288850000(Woolworth headquarter)waited for one hour for the customer service to pick up the phone(how can any company’s customer service let people wait that long) the woman who answered the phone was very rude and impatient right from the beginning (yes, I am an immigrant but I speak perfect English) she said she can hardly understand me and the next thing I know when I was still talking she hung up the phone.
Don’t waste your time with them, go somewhere else!”
“Visited Woolworths Oceans this morning. A staff member named Cameron helped me with my shopping. He was kind and helpful, it is always good to report good service from a staff member. Thank you Cameron.”
“I’m frustrated with the Woolies delivery staff. They didn’t check the items before delivering them to the customer, and a lot of my order was missing. For example, I needed pads urgently because I have my period and can’t go out, which is why I ordered online. But I didn’t receive the items, and now it’s more of a hassle because I have to reorder and wait for the delivery again, which defeats the purpose of ordering online to save time.”
“Always substitute with non similar items. Like pet food gets replaced with pet litter… always missing items, yeah they will refund eventually but that doesnt help cook dinner that night. Last straw tonight… 12 out of 30 products missing. Dumb as dog sh”
“Do not buy online from Woolworths! Every single time they substitute what you order for something else. Then notify you via email and if you don't respond in time you can't cancel the order. This is completely ridiculous, it's like ordering a bicycle and the company changes it to a scooter because they didn't have scooters in stock. I wanted one particular product and ordered 13 of them because it was a good price, they substituted it for something else without consulting me and then won't accept a refund. Very unhappy!”
“Can't even look through the whole catalogue. Get to about page 6 and it starts to jump from there all over. Jumbles the pages. Won't do as requested. Have tried on different days..still the same. I give up!!!”
“I bought “ Tasmanian Salmon Side “. With Lemon Myrtle & Honey Marinade.
Sounds nice doesn’t it ? It was NOT !! Has a weird taste .
Says 22 minutes in the oven , it is not cooked after 22 minutes because it is large on one end narrow at the other .
I would appreciate my money back , thank you.
Margaret .”
“I was having trouble with my online Delivery was helped by a young man named Kien who has the patience of a saint.You need more staff like him.Iam elderly and in bad health he was so kind &respectful, if you have a rewards program for staff put him at the top of the list.21stAug.24 near midnight.”
“It’s important that larger corporations such as yours every once in a while, take the lead.
Krill are critical to the ocean. They are ‘climate resolvers’.
They belong in the mouths of whales (who have not a grocery store) and not on our shelves.
Please do the right thing and remove Krill from your stock.”
“I have no choice but to shop online as I do not drive and can't be walking for long. The produce is TERRIBLE and way overpriced!! Most times it goes straight in the bin. I have had to take a cab to get to the store to replace produce - which is completely different quality and a LOT cheaper, ripping off online customers and sending them produce that they can't sell in store should be against the law!!!
Staff do NOT pack groceries properly, cleaning products, soaps and garden chemicals in with fresh produce. Canned products on TOP of bread.
My last order was late because the driver told me that even though I had been sent a text saying my order was next in line which usually is approx 8 - 10 min away, he decided to take a 30 minute break and then start his run. ATROCIOUS service!!!
The online help desk was polite but had no idea where he was when I called them 20 minutes after the "your order is next in line" --------- Seems that Woolies has no real concern for those that have been loyal to them since 1994. Seriously considering taking my business to Coles.”
“My woolworths app isn't connecting. So was told to cancel the app then rejoin.I've cancelled the app. Although stuck trying to rejoin with woolworths on line app.Have no one to help.I'm alone and have extreme health issues.Unable to leave my front door.Need helpI'm not technically savvy!.”
“i went there this morning selected a electric blanket, and a heater, some salad, and proceaded to the manned checkout it was 7-20 am i know the place well, i do all my shopping there for the last 12 years, and i buy my fuell for my cars and farm tractor. around 340lt per week, i was very visible to the lady at the service country He was determined to make me attend the self service checkouts. i never will. there is no other shops i go to who act like her i get a friendly reception every where i go. the cameras in this store will identify her rudeness. but i guess the manager does not want us in his shop either like the banks, This is the second time this woman has treated me like this. LADY IF YOU DONT LIKE YOUR JOB , STAY HOME.”
“After being a loyal customer for over 45 years I was dumbfounded the other night when I went into BWS after buying my groceries to find out that 2 slabs of VB cans would cost me $14 more than maybe a young person that is not a regular shopper because I don't have a mobile phone. Goodbye Woolworths. Look forward to seeing this highlighted in the news or a current affairs program.”
“Why.isnwoolworths vegs so dear ,compared to.other outlets ,suvh as the spud which are lical.grown ,as i believe woolworths vegs are lical.griwn ,example potatoes 2 kilo red woolworths coolbellup.$7.50 2 kilo, same potaties cist spud shed $2.49.tomotoes roma woolworths Round $1o.oo.kilo spud shed $4.99 kilo, why the big gap in price , woolworths vegs way over priced , big profits for them , not about the customer anymore , for what you get fit your money for vegs at wollies campared to spud shed which are fresh and very good quality ,worth the trip.if you are a family and want to save and have more money in your pocket Value for money spud shed 👍😁 Value at woolworths for your money 👎👎👎👎👎😒”
“Delivery one and a half hours late. Selected window between 5-8pm and delivered at 9.35pm. No message to let us know. No apology from driver.
This has happened before. No longer going to use this service.”
