“No bad experience!
However
When blueberries are so, so expensive, why not cop a small loss rather than having to toss them out. Help the farmers out!
Nobody was buying the expensive blueberries today and on closer inspection they didn't look too fresh.”
“Found blue plastic in Woolworths chicken.
They offered $30 voucher the chicken cost $18.which I havd to throw away.
So I complained that $12 is not adequate remedy. I was on hold for hours. Sent emails and finally spoke to a person called Lara after 2 weeks, who was supposed to have a senior role but she was useless, very meek and not across the detail.
She offered a further $50 but never sent it. Worst customer experience I’ve ever received. I hung up in disgust.
I will be shopping at Cole’s and Aldi from now on. Their loss which will never be far greater than $50
Don’t buy their chicken too risky. Poor qualify standards .”
“I have noticed a number of disgraceful behaviours with online shopping. I order my usual cat food , usually $50 worth plus my other items. I pay and go to collect. I get there and cat food no longer available, great con!!! I have bought other items while I was ordering but no longer.
I go straight into the store and shock horror, there it is!!!
OR, when I ordered it says it's available but when I go, it's no longer available. Well guess what, I will go back to shopping at IGA and will stop feeding your profits. Will look elsewhere for cat food oh and will keep reporting to online socials and ACCC”
“I love shopping at woollies for the last 34 years. But things are going downhill with prices taking most of the time. For coincidence my husband and i went shopping at woollies Northlands on the 10/5/25 we saw a lot’s different protect on sale and we were so excited and happy to get more stuff because the price has been dropped down. But when we got to the checkout we realised all these items were marked half price we actually paid them full price! I was really annoyed when we got home.!
My husband suggested that we take some of the items back to Woolworth but i was too tired from work to do so.
So please Mr Woolworths do the right thing at check out then you put things on sale because the cost of living is crises not a joke. This one dollar or dollars do add up for customers if you don’t have enough money to spend.
Very disappointed customer.”
“Receive 2 inferior substitute products. Fruit was in very poor condition. Substituted Grapes were seeping from the bottom of the plastic bag. Five of the apples were bruised a one actiallt split. All the Bananas had black stress marks. Never again!”
“while visiting the Lara Victoria store I was over whelmed by a really bad Body odour smell .
I was in an isle with a few workers stacking shelves but when approached by the man to ask if he could help me I discovered who was giving off bad body odour. For a food store this is unacceptable he clearly was not wearing deodorant . It is common sense to wear deodorant and be mindful of where you're working around customers all day .”
“I saw a product in the Woolworths catalogue and went to the store especially to buy it. When I got there I was told they do not stock that particular product. The store was Mawson Lakes in SA which is a large store. Back to shopping at Coles for me”
“Your online helper (Jessica) was so helpful and sorted my account creation in short time and was a real pleasure to deal with, thank you Jessica and thank you Woolworth's for employing such nice people.”
“If I could write zero stars I would they refuse to pay their workers and are charging everyone else exorbitant prices and making record profits while they are screwing the farmers the workers and the customers”
“Woolworths Pub lane Greenbank has NO Australia Day stocked items. They are a grocery store, but are trying to force their ideologies onto the consumer. They won't stock Australia Day items yet they flog Halloween.
Woolworths DOES NOT REPRESENT AUSTRALIANS. I won't be giving a cent to Woolworths or any of its many other businesses from insurance to bottle shops.”
“The staff in bakery department of Woolworths Westfield Doncaster does not wear gloves when handling the baked products all the time.
Very unhygienic and food safety issues.”
“I bought items online. It was supposed to be delivered on 22 november 2024. I cannot understand how my packaged to an address in cape town and i live in durban. For the inconvenience management said they will issue me a voucher of R200.00. I am still waiting. The inconvenience and unneccessary expenses incurred is way beyond R200.00. Never again will i buy from woolies online.
PATHETIC SERVICE FROM WAREHOUSE TO MANAGEMENT.”
“Amanda bardwell apologises for empty shelves
Blaming workers strike for better wages and conditions
Actually it's your fault and board members. You bludgers can fix this.
Over paid wankers”
“They are so dishonest and arrogant that they should go out of business. On 26 November 2024, I went to a Woolworth in Baulkham Hills NSW, I saw a price tag $3.50with a big red “price dropped”sign for a Duck toilet cleaner and ready to purchase it. However, at the checkout it turned out to be $6.80. I know there’s a policy for incorrectly scanning and asked the staff about it. Nobody in the store awares of the policy and even refused to sell me for $3.50. I wasted more than half an hour on this issue and eventually got nothing! Afterall, it’s their mistake either to have a screw up system or their employees are stupid and rude. But they don’t want to take any responsibility for it. The last person I spoke to in store is Amy Johnstone, is the rudest, who climbed herself was in charge.
The story doesn’t end there. On 27 November, I called 0288850000(Woolworth headquarter)waited for one hour for the customer service to pick up the phone(how can any company’s customer service let people wait that long) the woman who answered the phone was very rude and impatient right from the beginning (yes, I am an immigrant but I speak perfect English) she said she can hardly understand me and the next thing I know when I was still talking she hung up the phone.
Don’t waste your time with them, go somewhere else!”
“Visited Woolworths Oceans this morning. A staff member named Cameron helped me with my shopping. He was kind and helpful, it is always good to report good service from a staff member. Thank you Cameron.”
“I’m frustrated with the Woolies delivery staff. They didn’t check the items before delivering them to the customer, and a lot of my order was missing. For example, I needed pads urgently because I have my period and can’t go out, which is why I ordered online. But I didn’t receive the items, and now it’s more of a hassle because I have to reorder and wait for the delivery again, which defeats the purpose of ordering online to save time.”
“Always substitute with non similar items. Like pet food gets replaced with pet litter… always missing items, yeah they will refund eventually but that doesnt help cook dinner that night. Last straw tonight… 12 out of 30 products missing. Dumb as dog sh”
“Do not buy online from Woolworths! Every single time they substitute what you order for something else. Then notify you via email and if you don't respond in time you can't cancel the order. This is completely ridiculous, it's like ordering a bicycle and the company changes it to a scooter because they didn't have scooters in stock. I wanted one particular product and ordered 13 of them because it was a good price, they substituted it for something else without consulting me and then won't accept a refund. Very unhappy!”
