“Was in Forster NSW today and staff member dropped beans on the floor. Thought about it and picked them up and put them on the shelf. Filthy. How common is this???.”
“I am writing to formally raise a concern regarding a recent experience at your Riverton store on 26 July 2025 at approximately 4:46 PM.
Before finalising our purchase at the counter (totaling $320), we clearly asked the staff member to ensure the 10% rewards discount was applied. She confirmed twice — both before and during payment — that the discount had already been deducted.
However, after reviewing the receipt in our car post-purchase, we discovered the 10% discount was never applied. We returned to the store to raise this issue, only to be told by the customer service manager on duty that nothing could be done — unless we brought back all $320 worth of groceries, so she could refund and re-scan everything. Frankly, this suggestion is not practical and reflects poor customer service.
To make matters worse, when we spoke to customer service staff at another branch, we were told that they would have handled this issue differently and attempted to resolve it without inconveniencing the customer.
We are extremely disappointed by the way Riverton store staff handled this situation. We expect better service and accountability from a reputable grocery chain.
What we would like:
A refund of the 10% discount ($32) applied to our original purchase — either via refund, store credit, or rewards points.
Assurance that staff are better trained to follow through on customer requests and properly apply store promotions.
We are loyal customers and hope this matter can be resolved swiftly and professionally. Thank you for your attention.”
“Very annoyed that Woolworths home brand frozen chips now contain gluten. Quite an incompetent decision by someone. Will buy zero from Woolworths from this date so down not much but approx. 5200 per year. Hopefully more people will do the same.”
“No bad experience!
However
When blueberries are so, so expensive, why not cop a small loss rather than having to toss them out. Help the farmers out!
Nobody was buying the expensive blueberries today and on closer inspection they didn't look too fresh.”
“Found blue plastic in Woolworths chicken.
They offered $30 voucher the chicken cost $18.which I havd to throw away.
So I complained that $12 is not adequate remedy. I was on hold for hours. Sent emails and finally spoke to a person called Lara after 2 weeks, who was supposed to have a senior role but she was useless, very meek and not across the detail.
She offered a further $50 but never sent it. Worst customer experience I’ve ever received. I hung up in disgust.
I will be shopping at Cole’s and Aldi from now on. Their loss which will never be far greater than $50
Don’t buy their chicken too risky. Poor qualify standards .”
“I have noticed a number of disgraceful behaviours with online shopping. I order my usual cat food , usually $50 worth plus my other items. I pay and go to collect. I get there and cat food no longer available, great con!!! I have bought other items while I was ordering but no longer.
I go straight into the store and shock horror, there it is!!!
OR, when I ordered it says it's available but when I go, it's no longer available. Well guess what, I will go back to shopping at IGA and will stop feeding your profits. Will look elsewhere for cat food oh and will keep reporting to online socials and ACCC”
“Receive 2 inferior substitute products. Fruit was in very poor condition. Substituted Grapes were seeping from the bottom of the plastic bag. Five of the apples were bruised a one actiallt split. All the Bananas had black stress marks. Never again!”
“while visiting the Lara Victoria store I was over whelmed by a really bad Body odour smell .
I was in an isle with a few workers stacking shelves but when approached by the man to ask if he could help me I discovered who was giving off bad body odour. For a food store this is unacceptable he clearly was not wearing deodorant . It is common sense to wear deodorant and be mindful of where you're working around customers all day .”
“I saw a product in the Woolworths catalogue and went to the store especially to buy it. When I got there I was told they do not stock that particular product. The store was Mawson Lakes in SA which is a large store. Back to shopping at Coles for me”
“If I could write zero stars I would they refuse to pay their workers and are charging everyone else exorbitant prices and making record profits while they are screwing the farmers the workers and the customers”
“Woolworths Pub lane Greenbank has NO Australia Day stocked items. They are a grocery store, but are trying to force their ideologies onto the consumer. They won't stock Australia Day items yet they flog Halloween.
Woolworths DOES NOT REPRESENT AUSTRALIANS. I won't be giving a cent to Woolworths or any of its many other businesses from insurance to bottle shops.”
“The staff in bakery department of Woolworths Westfield Doncaster does not wear gloves when handling the baked products all the time.
Very unhygienic and food safety issues.”
“I bought items online. It was supposed to be delivered on 22 november 2024. I cannot understand how my packaged to an address in cape town and i live in durban. For the inconvenience management said they will issue me a voucher of R200.00. I am still waiting. The inconvenience and unneccessary expenses incurred is way beyond R200.00. Never again will i buy from woolies online.
PATHETIC SERVICE FROM WAREHOUSE TO MANAGEMENT.”
“Amanda bardwell apologises for empty shelves
Blaming workers strike for better wages and conditions
Actually it's your fault and board members. You bludgers can fix this.
Over paid wankers”
“They are so dishonest and arrogant that they should go out of business. On 26 November 2024, I went to a Woolworth in Baulkham Hills NSW, I saw a price tag $3.50with a big red “price dropped”sign for a Duck toilet cleaner and ready to purchase it. However, at the checkout it turned out to be $6.80. I know there’s a policy for incorrectly scanning and asked the staff about it. Nobody in the store awares of the policy and even refused to sell me for $3.50. I wasted more than half an hour on this issue and eventually got nothing! Afterall, it’s their mistake either to have a screw up system or their employees are stupid and rude. But they don’t want to take any responsibility for it. The last person I spoke to in store is Amy Johnstone, is the rudest, who climbed herself was in charge.
The story doesn’t end there. On 27 November, I called 0288850000(Woolworth headquarter)waited for one hour for the customer service to pick up the phone(how can any company’s customer service let people wait that long) the woman who answered the phone was very rude and impatient right from the beginning (yes, I am an immigrant but I speak perfect English) she said she can hardly understand me and the next thing I know when I was still talking she hung up the phone.
Don’t waste your time with them, go somewhere else!”
“I’m frustrated with the Woolies delivery staff. They didn’t check the items before delivering them to the customer, and a lot of my order was missing. For example, I needed pads urgently because I have my period and can’t go out, which is why I ordered online. But I didn’t receive the items, and now it’s more of a hassle because I have to reorder and wait for the delivery again, which defeats the purpose of ordering online to save time.”
“Always substitute with non similar items. Like pet food gets replaced with pet litter… always missing items, yeah they will refund eventually but that doesnt help cook dinner that night. Last straw tonight… 12 out of 30 products missing. Dumb as dog sh”
