“Scary delivery driver
Driver was aggressive after I asked why he was over 1hour late and then became threatening at my front door when I questioned his lame excuse. Lodged a complaint with Woolworths and was told they would contact me to investigate. They never did. They couldn’t care less about a complaint as serious as this. Then they make it extremely hard to close my online account. Will never get grocery delivery again from any supermarket and never shopping at woolworths ever. Cutting up my rewards card, will start collecting flybuy points for virgin rather than Qantas. It was a scary and upsetting experience. I used coles click and collect today and the service was safe, pleasant and fantastic. Fruit and vegetables, bread was fresh and good size unlike Woolworths. Should’ve switched years ago. Do yourself a favour. Woolworths has gone downhill, service is absolutely disgraceful”
“I have been a loyal Woolworths online customer but the last 4 weeks have been appalling and have highlighted to me your absolute lack of customer service and a very wasteful business model.
My story, about 4 weeks ago - 22.3.23 my online shopping was delivered to the wrong suburb. At first I thought it was amusing and was confident I could fix it easily. How wrong I was. I was abused by your staff , lied to and generally treated badly - yes a customer who pays you. But I got the shopping a full 24 hours later. I wasted a few hours on the phone , had to go shopping for what I needed immediately and was late for a long planned event.
When I finally got a reply from the investigation into this it was weeks later and the logistic manager was very matter of fact - apparently the driver had a really bad day. Well I had a really bad day - come home from work to find no shopping despite the text that assured me it was delivered, hours on the phone being abused whilst I tried to fix it and then missing the start of an event. I do not think telling a customer the staff had a bad day answers questions about how the driver managed to deliver to the wrong suburb - do you. That was all I wanted.
Well after my complaint the drivers have given me what I can only describe as pay back. We have had to unload the crates as the driver would not and the groceries were thrown onto the porch some rolling down the step. But the worst was today when the driver must have been having another really bad day because he delivered the shopping to the dentist in the wrong suburb again.
I have again spent an hour on the phone trying to fix this - the shopping may come tomorrow or it may not.
There is no escalation process - you just have to wait weeks and the you get some story and “ oh well we are sorry “ - not good enough.
I was assured Carr would be taken and all the drivers knew to be careful - not true.
So why are Woolworths happy to keep giving away of free groceries to the dentist in another suburb but I am paying for mine ?
I am assuming the Woolworths must be making a huge profit as it can afford to keep giving away groceries like mine and then losing customers like me.
If I assume that there is only one unlucky customer per store (very unlikely) and that as in my case the loss is $500 per month then annually $500 x 12 = $6000 per store x 1085 stores = an annual loss of $6,510,000 plus custom lost and all the on costs of paying logistics who just don’t deliver. I assume there are many more than one person per store. My advice would be don’t bother shopping with Woolworths they really do not care.”
“The lady in the service desk , today at 14.30 pm on Sunday 16th April 2023 was doing a price check for a item for me. She complained I was yelling at her. I was definitely didn't raise my voice. I do spend a lots of my money in your Woolworth at Lithgow. I don't appreciate being spoken to, like that. She complained that she was the only person in the service area and was very busy, and when I walk down the isle she ran down which was dangerous for anyone in the isle. I would like you to talk to this Woman that was on that day. The time is on this message please investigate this incident. So other customers do not have a unhappy day like I had to go through.”
“Most terrible service received from Woolworths online. They delivered my product ordered online to the wrong address - a person signed for my package with a different name ! It’s been almost a month. No package . No replacement. Hardly any feedback.”
“Poor customer service trying to redeem a voucher. What is the purpose of having W rewards vouchers if they don’t work and then no one can help you when you call customer service.”
“Last time I ordered groceries, they were delivered to the wrong address. When Woolies offered to retrieve the rain soaked groceries that had been in the rain all night, I declined. Eventually 2 days later I got new groceries. After being put off by this experience, I was reluctant to try again. 2 months later I went on line and ordered groceries, only to get an email stating that my entire order has been cancelled with no explanation. This is not service, it is an absolute disgrace”
“Beyond disappointed with Woolworths online service...ordered my kids uniform online and even paid an extra delivery cost for the delivery to be expedited. School reopens tomorrow and my order status says its out for delivery, how is that even possible. I called their customer support numerous times and spoke to various consultants who could not even give me answers, the last communication was they will provide feedback which is unfortunately not good enough. Please treat us like we paid for your services, respect your customers enough to keep them informed.....”
“Hi
I go featherbrook woolworths point cook 3030 every day with my small baby one lady their she check my pram and bags every time (some time workers start thinking they own the store)seriously and when I talk with store manager she say it's our policy even when she finishes her shift manager has to show her bag seriously and when I say I don't have anything to seal the lady wants me take out empty bags from the pram to show her n say told me she check every one I sit outside to see if she checking any one else no lots of people they were with bags and pram I can't understand why me and manager just keep on telling me and showing me the policy I complete understand the policy but I feel offended. Hope they work on this area. It's not online shopping review it's in store review”
“Woolworths Moonee Ponds Victoria store (and possibly other stores) has decided to half their stock (or worse) of pre-made sandwiches because it now runs out at 12:30pm and is not restocked for the rest of the day, everyday for the last 3 weeks? Even advising Woolworths on their Facebook page a week ago (1/12/22) has achieved no results. Many customers enjoy buying these as their lunch meals but we don't all have lunch at 12:00 - 12:30pm, so can Woolworths go back to providing excellent customer service for all pre- made sandwich lovers / customers for the entire day rather than only cater for just the 12:00pm - 12:30pm lunch customers? The elderly found this a bargain but insufficient stock and prices increasing from $6 - $6.50 to $8.50 - $9.00 is no bargain. You are better off going to a bakery and paying $7 for a pork roll.
Date of experience: 01 December 2022”
“WW Eli Waters normally a great store but today totally unacceptable service from their "Front End Manager "
Whilst the express checkout was TOTALLY unstaffed, when I finally got to her I commented "the express lane isn't working well".
Her obtuse and offhand manner resulted in a sneer.
I again commented that it wasn't up to standard and received " it's not my fault that staff rang in sick"
I agreed and said that it still isn't my concern, and Woolworths business is not mine.
I explained that I understood, and said it's not your fault but Woolworths.
She was offended,unconcerned with my issues, took a totally mute attitude from thereon.
This person has no interpersonal or management skills,no idea of how to respond properly and in my opinion needs retraining or removing from her front end role.
Thanks for ruining my day Woolies”
“Poor service. (Specially partner delivery service) they leave the stuff outside without notifying. Customer service is poor. Can't even solve the simple issues for months. Not promising service. Our money is gone and didn't even received the delivery service. They have multiple issues with websites and app.”
“Had issues with missing items. Delivery price gouging. Rude drivers. They suspend you when you report a rude delivery driver. I still had deliveries pending from a 3rd party which I cannot access for updates now. Refund takes 3 to 5 days. The customer is not king with this lot...”
“Tonight I purchased an online egift card to send to a family member that desperately needed food and other items to survive. Half an hour after order I am still waiting and STILL on hold trying to speak to a human being! How on earth in this day and age can a digital online order not be instant!!?? Absolutely pathetic and will NOT be doing this again!! EVERY other company I have EVER made a digital purchase with has been instant as it should be. Go elsewhere for egift cards!
EDIT - Finally just got through and no help whatsoever. Apparently the gift card team are seperate and are not open until Monday which means that I cannot help my family member buy food as Woolworths have effectively stolen my money! How disgusting! Will NEVER be buying a gift card from these disgusting people again!”
“I had $620 worth reward points. Someone hacked online and used in Altona while i was sitting at my home in Caulfield. The Incident was immediately reported once i received the e-receipt and realized what happened. It has been 4 months and despite following up every month all the response i get it "We have escalated the matter, the IT team is working on it"
I am unsure that how 4 months are utilized and this is not been worked upon - its a huge amount and nothing has been done about it !
I stopped going to Woolies and using rewards card as i cannot trust them anymore - very very disappointed !”
“I bought my things online on the 1st of June and they were meant to be delivered on the 6th of June. They didn’t deliver and they told me different stories each time I called and promised to call me back but they never did. I called again on 13 of June, and they said my things were out of stock so they’ll have to refund me. I’m still waiting for my refund. That was a real bad service and so unprofessional. I wish you change your courier guy or something.”
“Woolworths Dickson have taken the unethical decision to remove all paperbag and multi-use green shopping bags and the only option is the single use plastic bags!!!!!i is this a panic knee jerk corporate decision to force us to use your surplus plastic bag stock before the ACT follow the NSW decision to ban single use plastic bags? Woolworths will only ever do something decent when their hand is forced. Woolworths Dickson only refurbed the shop when construction started which will bring coles into the area which will finally curb the monopoly Woolworths has had in the inner north for so many decades! I have never heard anyone praise this particular Woolworths……..but have no doubt they really couldn’t care less….”
