“I was after an Australian flag but told we don’t sell anything Australian like that. So you have lost my patriotism after shopping with you for more than 40 years and also , I hope many other Australians , and the week excuse of the items not selling well is is just that a pathetic excuse . Not happy Jan.”
“Woolworths can stick. I will buy my Australia day stuff from Drakes & whoever else sells it. Just because they are a big company, who wouldn't survive without us buying their products, doesn't give them the right to try to tell us where & what we can buy to celebrate out great country on 26th January. They should keep there opinion to themselves as this us still a free country. Coles is my new shop of choice now, like alot of other people”
“I never knew that Woolworths sold political curation. Last time I looked at our constitution corporations didn't have a vote. Not stocking Australia Day merchandise is the same error you made in the Voice - the arrogant view that you make the decision for your customers. I just made my choice and shopped at Coles. You are too arrogant and too big with 37% market share and need to be broken up.”
“After Woolworth's stance on Australia Day, I have taken my business to COLES. I refuse to support an organization that doesnt allow me the freedom to celebrate what I want to celebrate. This wokeness will cost Woolworths dearly and I hope many more customers stop using them.”
“Absolutely disgusted that Australia Day merchandise cannot be purchased. Stop supporting ’woke’ issues! Some Australians are patriotic and we still want to celebrate Australia Day with our kids! Our family has a Woolworths in our local centre at Watergardens. I’ll be boycotting it and driving the 6km to Coles. Woolworths needs to stop making decisions for the majority of the population.”
“I haven’t had a bad experience but I’m really disappointed with the add that shames the young man by his mother. He does a great job at the checkout but mum shames him. No mother would ever shame their wonderful son like that. That add makes me really angry every time I see it.”
“In George, I made two orders in this last week before Christmas 2023 – one large, and one smaller – and both have not been delivered, though my credit card has been debited. The employees that do the delivering either: do not seem to be able to read, or really DO NOT CARE whether the customers orders arrive, even though delivery instructions with telephone numbers were clearly given on the website when the order was made. Woolworth's reputation is at stake due to to the people employed for their delivery service. The large first order was cancelled from my side as the recipients could not wait any longer, but the second order, which I requested to be delivered, is still nowhere to be found. The Customer Care person said he would email me concerning it, and has not done so. This service is totally unacceptable. Woolworths needs to rethink concerning the companies they employ to deliver. Trying to order with them online just seems to be a lost cause.”
“If I could give negative stars I would. Quick to take your money but then non existent order updates - and as delivery is outsourced the standard response time for an inquiry (if you can get through) is 3-5 days. WOW won’t assist once they’ve taken the money from your account. So basically you live in hope. Appalling service. DO NOT BUY ANYTHING IF YOU WANT IT ACTUALLY DELIVERED.”
“NOTHING ELECTRIC WORKS on it, asked woolworths to help no outcome. Horn doesnt work, lights dont work and no sound. Rigo Electric Kids Ride On Toy Cars dont buy from Woolworths they are impossible to contact and have a reply on repeat saying wait 3 - 5 business day. Well guess what its been over 1 mth and no outcome. Buy elsewhere stay away from woolworths as a 3rd party.”
“Just got off the phone to Woolworths trying to apologise for not delivering my grocery order. (It was delivered somewhere else)They offered to refund my money (which is ridiculous) or fill the order which will not arrive until tomorrow. I am elderly, don't drive and not near shops so tonight I am out of bread, butter etc. What annoyed me more was I had an earlier phone call from an Uber driver that could hardly understand English.....he eventually hung up on me. Not good enough Woolworths as problems are happening all too often.”
“if there is an option of nagtive stars i would submit not one but many.
Wollies use dirty tricks ripping customer off using discounted price tag to lure customer buying but jacking up the price at the checkout without warning. I placed an order that contained a couple of items offered at half retail price. At the checkout, those discounted items were charged 40%-50% more than the discounted price offered on their website. It was too late when i noticed price discrepancy as the credit card transaction was completed. So i called customer service the next day hoping they woudl refund the portion that was overcharged. Instead they changed price on my login and claim the increased charge was due to stock shortage. i still dont see the connection between over-charging customer and level of stock. you either don't have stock to sell or you're consistent with the pricing. The fact is i could still buy the same item at the discount price if i don't use my login.
My advice to those use Wollies online for their groceries, to either consider shift to Coles or double triple check your order price before hitting 'confirm order' button. I am sure i'm not the first victim and i won't the last one.
i'm disgusted by this kind of unethical approach to rip people off.”
“Woolworth Kingsway in Perth the worst delivery service ever. I ordered a lot of things they didn’t delivery most of the things. I was waiting the whole day for the cleaning products to clean the house and ended up waiting for nothing. I didn’t received any notifications, any refund, or whatever. They act like everything was perfect delivering me 30% of my order. I don’t recommend it at all!”
“We spend an Average of 10+ K a month with WW.
My wife loaned my car this morning with my Wallet in it, I drove her vehicle to WW West Coast Village, our usual haunt (WAS)
I am flabbergasted that WW in the 21st century where 99% of consumers and businesses have gone Digital (Tap and Scan) to avoid carrying cash or cards around, you WARTS in management should get with the Times.
Have you ignorant people realized how much revenue you’re losing.
WW WILL NEVER SEE ANOTHER CENT from our family.”
“The behavior displayed by Toongabbie Woolworths Manager Jennie was nothing short of arrogance. She addressed a customer with the words, "Give him the refund to shut him up," in an utterly condescending manner. It's important to clarify that I wasn't seeking a monetary reimbursement, to begin with. My request was a simple exchange.
One might wonder how a customer is supposed to know that frozen items are non-exchangeable. While it may be store policy, it's essential that such policies are communicated clearly through various channels, both online and offline, to ensure customers are aware.
My question is: why should a customer be silenced when they have a legitimate concern? I wasn't seeking a refund but merely wanted to exchange a frozen item I had purchased from another Woolworths store. The item was labeled as "Gluten-Free," and I wanted to exchange it at my local outlet. What's wrong with that?
When I was informed that frozen items couldn't be exchanged, my concern was whether Woolworths had effectively communicated this policy, given their excellent track record of promoting products and policies. If such a policy exists, a clear notice should be provided. I believe it's reasonable for a loyal customer of 15 years to expect this level of transparency.
Customer service should always prioritize effective communication and problem-solving. Unfortunately, my encounters with Jennie have shown that she consistently neglects customer concerns. She had no right to attempt to silence me. In fact, she should understand how frustrating it is when faced with such a situation, and she should have handled it more professionally.
It is disheartening to recount how Jennie carelessly discarded the gluten-free Prawn Hargow 12-pack into the register bin, as if it meant nothing. It's important to remember that food is a basic necessity, and many people are struggling to have a proper meal, especially in challenging times. For Jennie, it seemed inconsequential, but for me, it mattered.
I urge Woolworths Australia and Woolworths Toongabbie to review the CCTV footage at the information counter to confirm the accuracy of my account. I'm not seeking any freebies; I merely expect respectful treatment as a paying customer. Jennie is not the owner of Woolworths; she is another staff member whose role is to provide the highest level of customer service and respect. https://www.productreview.com.au/reviews/e27e64fe-0c68-5455-a969-bf0731f1429b”
“Have spent last 45 minutes on phone to various Woolworths personnel trying to establish which store services home delivery or online orders to Selby, Vic. but they are all clueless. Wanted to vent my anger at truck driver who thinks the skinny roads in this area are practice for F1...slow the hell down! There are no footpaths, so school kids have to share road with autos and no room for pull in bays or run off for cars approaching in opposite direction. While I know this isn't the right forum for this complaint, I have now run out of patience.”
“I ordered food online with Woolworth and chose time slot 8:00-10:00 this morning. Called Headoffice at 9:45 and was told driver is on his way. 10:35 I call again and tell them I have to leave house and they must contact Parkview store to call driver that he must come back in afternoon when I am back from work. At 11:10 my gate calls that delivery is there. W t f…
Store didn’t let driver know. I have been a loyal customer with WW for years and this was my first and last time I ordered online with them. Lousy service!!”
