“Yesterday was the first day I had done online shopping. I had a pick up time of 1-2 today I arrived just after 2 I pressed all the buttons said what bay & waited & waited & waited after a 1/2 hour I went in to say I was waiting I went back out to the car & waited another 10 minutes before anyone came out with my order. A lady I work with did her shopping in store & had finished hers before I got mine 😡”
“I fin the online shopping to be farcical with a lack of due diligence done by woolworths.
Being house bound with Covid i place an order, i tick the box no substitutes because i dont want Organic chicken swapped for non organic chicken.
So my food delivery for tonights dinner and tomorrows lunch arrives with no chicken, even though the item was available online at the time of purchase.
So with no contact from Woolworths to let me know, i paid $15 delivery to not get what i need for dinner.
So now am i expected to pay another $15 for delivery of a smalller pack of Organic chicken because i put no substitutes. Sell me 2 packs of the smaller at the same price as the bigger or simply just contact me ffs.
I feel like visiting the manager in person. Oh i cant.”
“First and last time I will use Woolworths online. We had to isolate from last Wednesday, so we did an online order on Wednesday night. The website said delivery wouldn't be until Saturday. On the Saturday, woolworths said the time slot for delivery was between 5.45pm and 6.45pm. That passed and I was contacted and order would be late due to logistic issues. At 10.45pm still no order so I contacted them and was informed that it was cancelled due to logistics and I could reorder for the following Tuesday,
Keeping in mind isolation will be finished by then. They offered a refund which will not be accessible for 4 to 20 business days. As their is a Woolworths 6 kilometres and another 12 kilometres from me, I suspect t h eir logistics issue excuse is a load of rubbish.
So beware of Woolworths, they are greedy liars and don't care about the customer at all only about profit.”
“Worst on line shopping experience ever. Just spent 2 hrs of my life i will never get back in the end cancelled my order because could not get some items in the time window I would select. Just tell me what you have available it is not hard.”
“Never on time, support is useless, and they refused to give me a refund.
What a scam
every single one of my orders has been outside of my delivery window, which wouldn't even bother me, but the delivery info is never helpful. "it will get here at 4:24" it tells me, so I wait outside to pick up my order for half an hour and NOTHING. not even an update! so i try to contact support but it says there's a 15-minute wait, so i wait half an hour and FINALLY, it connects me to someone, i ask her for an update on my order and she says 5 minutes, i wait 5 minutes, nothing, 10 minutes, nothing, 15 minutes and she has disconnected me and not even bothered to update my tracking info in the app.
absolutely useless. i had a similar experience on another occasion and asked for the remainder of my year-long subscription to delivery unlimited to be refunded. i was offered a 15$ goodwill voucher instead. there isn't even a goodwill store within an hour of where i live, why would i want that?
Support staff are rude, unhelpful and generally poorly trained, and their support system is ridiculously badly designed.
an absolute travesty of a service and I'll be steering well clear of them from now on.”
“I placed an order online, I wanted to pick-up but was in the Delivery window and noticed that as well as Delivery Fee of $15.00 there was a Shipping Fee of $10.00. Bit of double dipping I think!”
“With recent information regarding the dismissal of unvaccinated staff, I will no longer be shopping at any Woolworths stores. No business should EVER assume authority over an employees’ body and/or freedom of choice.”
“Woolworths no longer accept cash at a store to pay out their credit card debt.
They will accept cash for goods purchased but not to pay off debt.
This appears to be a deliberate discrimination to people without access to a debit card or easy access to the internet.
Disgraceful behavior in such difficult times...”
“Stop using stupid cardboard tags on your bread. They don't work. Every time I buy bread they fall off and all the bread falls out over the shelf. Stop supporting Conservationists and look after the customer who buys bread and needs to get it home intact.
Go back to plastic tie tags which hold the bread packaging closed and stop this stupid concept of cardboard tags.
They are a useless idea.”
“Totally disgusting putting people off,should be ashamed of yourselves. Good people need there job,good people help run these supermarkets. I can't not shop there as we are limited to where we go but come on woollies pull your head in and take a stand against this pathetic rubbish”
“Didn’t even want to give 1 star. Absolutely disgusting on Woolworths part for mandating the jab on their employees. I just don’t agree with it. So you idiots are going to lose hundreds of employees. I hope you sink and can’t swim.”
“Very disappointed to hear that you are forcing your staff to either take an experimental vaccine or be fired. My family and I will no longer be supporting Woolies”
“Very poor in advising on the delay on our groceries. Yes I understood about the flooding but why wasn't the order sent to Ballina this is the second time with you guys so not impressed. Really thinking about changing this time”
“Very heartbreaking we all will remember what companies didn't fight for their staff and you know forcing your staff to be vax the government will put on u compensation for all the vax injuries due to you forcing it onto people.wonder if u act like Coles managers have all staff that's not vaxed on a list for all staff to see and constantly saying let us know when vax so we can take your name off the schindlers list...31st Dec all unvax staff was gone from Coles very disappointed woolworths thought u were better...”
