I am writing to formally raise a concern regarding a recent experience at your Riverton store on 26 July 2025 at approximately 4:46 PM. Before finalising our purchase at the counter (totaling $320), we clearly asked the staff member to ensure the 10% rewards discount was applied. She confirmed twice — both before and during payment — that the discount had already been deducted. However, after reviewing the receipt in our car post-purchase, we discovered the 10% discount was never applied. We returned to the store to raise this issue, only to be told by the customer service manager on duty that nothing could be done — unless we brought back all $320 worth of groceries, so she could refund and re-scan everything. Frankly, this suggestion is not practical and reflects poor customer service. To make matters worse, when we spoke to customer service staff at another branch, we were told that they would have handled this issue differently and attempted to resolve it without inconveniencing the customer. We are extremely disappointed by the way Riverton store staff handled this situation. We expect better service and accountability from a reputable grocery chain. What we would like: A refund of the 10% discount ($32) applied to our original purchase — either via refund, store credit, or rewards points. Assurance that staff are better trained to follow through on customer requests and properly apply store promotions. We are loyal customers and hope this matter can be resolved swiftly and professionally. Thank you for your attention.