“Two days ago, my wife and I ordered groceries online for the first time. Delivery was scheduled for between 8 am and 1 pm. We are old and retired pensioners.
A Woolworths vehicle arrived at 1.20 pm. It parked 2 buildings away. The driver remained in the vehicle. He didn't get out. I waited on my balcony and the Driver drove off. Tracking the order, we were advised that no one answered which is lies. Now we are without food for the Australia Day public holidays. Needless to say, we asked for a complete refund as they couldn't advise of a delivery date. The refund will take 5 business days.
Probably the most woeful service I have ever received. Coles gives a time slot, arrives and delivers to our doorstep. This was the first and last time we tried delivery of groceries from Woolworths. It is obviously the last time.”
“A legitimate PayPal dispute with Woolworths found in my favour in 2023… today i made an online order - they took my payment then cancelled my order. When I called to find out why? I was told it was cancelled because they had had to reimburse me for the PayPal dispute made last year. I will never recommend Woolworths and never step foot inside a store again.”
“I was after an Australian flag but told we don’t sell anything Australian like that. So you have lost my patriotism after shopping with you for more than 40 years and also , I hope many other Australians , and the week excuse of the items not selling well is is just that a pathetic excuse . Not happy Jan.”
“Woolworths can stick. I will buy my Australia day stuff from Drakes & whoever else sells it. Just because they are a big company, who wouldn't survive without us buying their products, doesn't give them the right to try to tell us where & what we can buy to celebrate out great country on 26th January. They should keep there opinion to themselves as this us still a free country. Coles is my new shop of choice now, like alot of other people”
“I never knew that Woolworths sold political curation. Last time I looked at our constitution corporations didn't have a vote. Not stocking Australia Day merchandise is the same error you made in the Voice - the arrogant view that you make the decision for your customers. I just made my choice and shopped at Coles. You are too arrogant and too big with 37% market share and need to be broken up.”
“After Woolworth's stance on Australia Day, I have taken my business to COLES. I refuse to support an organization that doesnt allow me the freedom to celebrate what I want to celebrate. This wokeness will cost Woolworths dearly and I hope many more customers stop using them.”
“Absolutely disgusted that Australia Day merchandise cannot be purchased. Stop supporting ’woke’ issues! Some Australians are patriotic and we still want to celebrate Australia Day with our kids! Our family has a Woolworths in our local centre at Watergardens. I’ll be boycotting it and driving the 6km to Coles. Woolworths needs to stop making decisions for the majority of the population.”
“Overall mostly happy, but today I was quite disappointed.
I have a Woolworths phone number so get 10% off a shop each month. Sadly today I found that my local WW supermarket at North Lakes no longer stocks Fairtrade decaff coffee as people don't buy it. I buy it! Had to go to a different WW to buy it and missed out on my discount. The other disappointment is only having one pack of black Bonds cushioned ankle socks, but stacks of white socks. The special is any two packs, but not if you want two black packs. It makes me wonder who decides what products people want. I guess I need to waste my time doing the impossible - researching product availability - before shopping. Or perhaps I should give North Lakes the flick.”
“I haven’t had a bad experience but I’m really disappointed with the add that shames the young man by his mother. He does a great job at the checkout but mum shames him. No mother would ever shame their wonderful son like that. That add makes me really angry every time I see it.”
“In George, I made two orders in this last week before Christmas 2023 – one large, and one smaller – and both have not been delivered, though my credit card has been debited. The employees that do the delivering either: do not seem to be able to read, or really DO NOT CARE whether the customers orders arrive, even though delivery instructions with telephone numbers were clearly given on the website when the order was made. Woolworth's reputation is at stake due to to the people employed for their delivery service. The large first order was cancelled from my side as the recipients could not wait any longer, but the second order, which I requested to be delivered, is still nowhere to be found. The Customer Care person said he would email me concerning it, and has not done so. This service is totally unacceptable. Woolworths needs to rethink concerning the companies they employ to deliver. Trying to order with them online just seems to be a lost cause.”
“If I could give negative stars I would. Quick to take your money but then non existent order updates - and as delivery is outsourced the standard response time for an inquiry (if you can get through) is 3-5 days. WOW won’t assist once they’ve taken the money from your account. So basically you live in hope. Appalling service. DO NOT BUY ANYTHING IF YOU WANT IT ACTUALLY DELIVERED.”
“NOTHING ELECTRIC WORKS on it, asked woolworths to help no outcome. Horn doesnt work, lights dont work and no sound. Rigo Electric Kids Ride On Toy Cars dont buy from Woolworths they are impossible to contact and have a reply on repeat saying wait 3 - 5 business day. Well guess what its been over 1 mth and no outcome. Buy elsewhere stay away from woolworths as a 3rd party.”
“Just got off the phone to Woolworths trying to apologise for not delivering my grocery order. (It was delivered somewhere else)They offered to refund my money (which is ridiculous) or fill the order which will not arrive until tomorrow. I am elderly, don't drive and not near shops so tonight I am out of bread, butter etc. What annoyed me more was I had an earlier phone call from an Uber driver that could hardly understand English.....he eventually hung up on me. Not good enough Woolworths as problems are happening all too often.”
