I made two purchases recently. One went well, the other did not. The first purchase arrived within a few days of the order. However, the second purchase arrived well after the money had been taken from my bank account. You need to make it clearer to customers that not all items are in stock and some need to be obtained from suppliers. In such cases, you need to change your policy and not take the money from the customer's account until the item is actually dispatched.
2 years ago
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