Since you asked, I asked you to remove and delete an email address which your system automatically added to your database, and you refused to move it, refused to add my order to my actual account, sent me a pointless email, and still continue to send me emails nothing to do with my order, despite me unsubscribing from communication three times so far on the email address I asked you to remove. Therefore I am completely unimpressed and wouldn't recommend you to my friends. Let's see if the book turns up by tomorrow, because if does not, you will also have failed on your promise for it to arrive in 4 working days - today is 3 working days so far.