I have complained to you previously about the new very large cardboard boxes that you have started to use to ship books. These cause TWO problems: (1) they do not fit through a standard letterbox, which often means I have to make a special journey to the Royal Mail sorting office to collect my order, and (2) they are far too big for an ordinary sized paperback novel which moves about in the box during shipping causing minor damage, not enough damage to send the book back, but enough to make it look 'used' and unsuitable for a gift.
7 years ago
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