1/ your new packaging no longer fits thru a letterbox. By all means go eco - but must you package even small books so big?! my order consisted of one VERY small book, it was packaged in a huge package, with added packaging inside & one small book hidden in there! Naturally, the postman could not get it thru the letterbox. When I first odered from you, your packages went thru the letterbox, meaning no need of safe places to leave the package. 2/ You seem to take ages now in despatching the orders, it's getting slower. Too slow. 3/ Wordery said on my latest order - "will arrive b4 Xmas if ordered by the 11th Dec. I ordered on the 9th. - yet as soon as I placed the order - that changed! to "no longer will be guaranteed arrival b4 Xmas!" You should state which it is BEFORE the order is placed! & finally 4/ You have changed the option to place a query on the order section on the account - which saved time - now, you have to use the contact us. Whuich is extra fiddle to the customer. You were very good a couple of years ago, but are changing for the worse. I will not be placing anymore orders.