I ordered two books on one order, that were despatched separately. The first item was SO damaged, approximately the first hundred pages behind the front cover were in a concertina, completely unreadable. The second item was just incorrect. I ordered something off my son's Xmas list and received a religious book...not sure he would have been impressed! I would have scored 'Very Poor' only for the fact that both items are being replaced and I haven't had to go to the inconvenience of returning the damaged and incorrect books. Afraid to say that I may not bother with Wordery again in the future, it's just too much hassle.