Placed an order for 5 books before Christmas. After having taken payment for all of them, 2 of the book orders were cancelled 2 days later - too late for me to find alternatives before Christmas. Also paid for next day delivery, and one of the books didn't turn up until well after Christmas. After having contacted Customer Services they gave me a 10% discount off a future order - not really compensation for missed Christmas presents.
7 years ago
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