I found Wordery about three years ago now when I deliberately searched for an alternative to Amazon. I have been a regular customer ever since and have been really pleased with it. So much so I began to recommend you to other people who also started using Wordery. One was purchasing regularly but then bought a hardback book for the first time which arrived damaged because of inadequate packaging. He wrote to inform you but then received another damaged item. Despite contacting Wordery again about the issue nothing was done so, regretably, he stopped buying from you. I recently purchased my first hardback - David Cameron's autobiography - and it too arrived damaged. Hardbacks cost a lot and I like to retain for future reference. Unfortunately I don't think I will therefore be buying hardbacks from Wordery going forward which is a real disappointment.